Yesterday was Rugby in Edinburgh and we won! Just so we can get that straight at the start.
But on the way to the Rugby we stopped off for some lunch and in case you hadn’t already guessed it, it was at Pizza Hut. For the avoidance of doubt, the branch at the Omni centre just next to the Playhouse Theatre in Leith Walk where We will Rock you is playing, the Queen musical.
Anyway, we arrived at just about 12.45 and I was surprised to see the restaurant with empty tables although not too many. But we just walked straight in and asked for a table for three, which we got instantly. Once seated, our server – who turned out later to be the manager – said our waitperson had to deal with another couple of tables before us. I spotted the said waitperson at the end of our section, playing with her computer terminal. By that I mean she was variously pushing the screen and coloured lights would go on or off accordingly. Anyway she stood there for about 5 minutes and about 5 minutes after that she shows up at our table. We gave her our order and I let her know that we needed to be away from here in about 30 minutes – rugby’s on you know – I said. Now that was a sort of superfluous comment as I was wearing the Scotland strip but not everyone is as clever as me.
“I don’t know if we can do that she said – you’re having starters”.
[OMG I thought to myself – STARTERS – I hadn’t realise that tomato and mozzarella salad needed Gordon Ramsay and 30 minutes preparation time]
“Please try”, I suggested having momentarily regained my composure, “I’m sure you can do it if you try.”
No reply. She went away.
Drinks arrived.
20 minutes later I asked to see the manager – we had now been in the restaurant for 30 minutes.
He arrived and I stood up. Not through respect but because I wasn’t going to be talked down to (get it?) .
He then proceeded to give me a row for not having told him when we arrived that we had a deadline. Can you believe it?
I remonstrated with him in loud tones – no one told me when I arrived , I said that there was a 20 minute delay on food. He then offered me to box up our pizzas so we could take them with us. [I didn’t come in for a carry out!].
1 minute after I had despatched him, our starters arrived – the others starters were luke warm – apparently they were ready but because we were speaking to the manager, they held them back in the kitchen HDFHIKTD_(^(^%£PI({NM UP *MI(^. Unprintable expletive.
Just then our pizzas arrived and we were done by 1.30
We left without any words of apology from the service team or its manager. Clearly we were rugby louts and didn’t merit better treatment although we had not had a drink and I am a respectable 50+ and was accompanied by my two daughters
There is no possible justification for this kind of behaviour by Pizza Hut staff
Thin & crispy is the best description of the manager’s attitude I can manage!
JohnF